• We stand behind the quality of our products. However, we know that defects occur occasionally. We guarantee our products against workmanship or material defects for 45 days from the delivery date with proof of purchase. These items must make their way to us: clean, dry, and odour-free. We will cover the shipping costs on all warranty claims. All approved warranty claims will be resolved with either an exchange or store credit--no monetary refunds will be issued.
This warranty covers:
• Snap Issues
• Other sewing defects
• Holes discovered upon arrival
• Irregular Shrinkage or deformity
• Cracks in PUL
• Heiko's products
Our warranty does NOT cover:
• General wear and tea
• Issues that develop due to improper wash
• 3rd Party Manufacturer products (please contact the manufacturer)
"100% money-back warranty in case you don't like the product".
1. Need to explain in a few sentences why you don't like it and what you think can be done to improve Heiko Cloth Diapers.
2. Have a short video call with us to elaborate on your reasons from point
3. The product has not been washed and used, no damage from using it.
4. Send back the items to our address in Cyberjaya within 14 days from your purchase date.