RETURNS & REFUNDS

• If you have purchased a product from our website and are unsatisfied with it, you may return the product(s) for a full refund (less shipping) within 15 days of delivery and with proof of purchase. 

• If you have purchased a product from the shops and found any defects, you may return the product(s) for a full refund (less shipping) within 21 days of delivery and with proof of purchase. You will get a replacement.

To be eligible for a return, products must be:
    • New
    • Unused
    • Unwashed
    • With original tags
    • Postmarked within 14-21 days of delivery
    • Purchased from our website or consignment shops

• Shipping costs are the customer's responsibility unless the return is made due to an error from our end. We are not responsible for returned items that we do not receive. We recommend that you use a carrier that offers a tracking feature. Returns are processed as refunds to your original payment method or store credit.

•If a return is received and the products appear to have been used and washed, you will be responsible for return postage to send the product(s) back to you. If no return postage has been paid after 1 week, your product(s) will be donated.

• If you have received the items as a gift and can provide proof of purchase--these products can be returned for store credit. No monetary refund will be given unless it is requested by the original purchaser. In that case, the refund will be issued to the original payment method.

• If an entire order is returned, any free gift in the order must be returned in new condition, or the retail value of the promotional item will be deducted from the return amount.